Claim process for "buy for me" service order only.
Advice: Please do select inspection service which can help reduce the risk of receive problem item.

Received problems / different quantity item

If you receive any problems items (wrong: size/ pattern/ color/ quantity/ defect) from your seller, please notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We will try best assist you to negotiate some compensation with the seller about the problems item. But we not guarantee the result in satisfactory and buy2you not bear for any responsibility. The process could be upto 7-14 working days.

The following detail should attached in your email to buy2taobao@hotmail.com / services@buy2you.com

• * Purchase Order number
• * Which problems item number in order list.
• * Clear picture of the problem item & pakaging consignment note
• * Clear picture of the item received from relevant seller store (for quantity shortage)

(pls do keep the entire shipping parcel & consignment note as original dispatched from China)
How to return to seller? refer our return policy https://www.buy2you.com/en/guide/view/return-policy.html

Received lost item in parcel

Please do check your content of the parcel & item quantity before sign, the courier company not responsible for any loss IF you had signed the parcel. If you find out any misssing item in parcel, please notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We shall investigate further. But we cannot guarantee the result in satisfactory. The process could be up to 7-14 working days.

The following detail should attached in your email to buy2taobao@hotmail / services@buy2you.com

• * Purchase Order number
• * Which missing item number in the PO & item link
• * Clear picture for all items you received
• * Clear picture of the parcel with consignment note
• * Clear picture of the entire parcel / packaging for top & bottom

After we checked & confirmed the item has been shipped from China, you need to provide proof as below:

• * Clear picture of courier consignment note on parcel
• * Picture of the entire parcel with showing the total weight weighing on parcel weight scale

(pls do keep the entire shipping parcel & consignment note as original dispatched from China)