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Feedback & Claim

Claim process for "buy for me" service order only

Received problems / different quantity item

If you receive any problems items (wrong: size/ pattern/ color/ quantity/ defect) from your seller, pls notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We will try best to negotiate some compensation with the seller about the problems item. But we cannot guarantee the result in satisfactory. The process could be upto 5-7 working days.

The following detail should attached in your email to services@buy2you.com

  • * Purchase Order number
  • * Which problems item number in PO & item link
  • * Clear picture of the problem item & consignment note
(pls do keep the entire shipping parcel & consignment note as original dispatched from China)

Received lost item in parcel

Please do check your content of the parcel & item quantity before sign, the courier company not responsible for any loss IF you had signed the parcel. If you find out any misssing item in parcel, pls notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We shall investigate further. But we cannot guarantee the result in satisfactory. The process could be up to 7-14days.

The following detail should attached in your email to services@buy2you.com

  • * Purchase Order number
  • * Which missing item number in the PO & item link
  • * Clear picture for all items you received
  • * Clear picture of the parcel with consignment note
  • * Clear picture of the entire parcel / packaging for top & bottom
After we checked & confirmed the item has been shipped from China, you need to provide proof as below:
  • * Clear picture of courier consignment note on parcel
  • * Picture of the entire parcel with showing the total weight weighing on parcel weight scale
(pls do keep the entire shipping parcel & consignment note as original dispatched from China)