Q: What is the first weight and additional weight?
A: The first weight refers to the minimum weight charge. Parcel within the first weight unit will be charged as the first weight unit. Any addtional weight over the first weight will be addtional charge thereafter.
Q: What goods can be sent?
A: subject to customs restrictions, prohibited items can not be sent, different channels corresponding to send different types of goods.
Q: What is the delivery time?
A: Delivery time is under estimate normal circumstances. Incleament weather, custom clearance, holidays, peak season or any unforeseen circumstances may caused shipment delay.
Q: What is the volumetric weight?
A: The volumetric shipping charge base on the dimensional weight of the shipment when dimensional is exceeds than the actual weight. For example, one item is 50cm in length, 60cm in width and 85cm in height. The formula: (length (cm) × width (cm) × high (cm)) / volumetric basic= volume weight (kg). The first item is EMS-package. The weight of this item is (50 × 60 × 85) / 10000 = 25.5 (kg); The second to take the DHL sent, then the weight of this item is (50 × 60 × 85) / 5000 = 51 (kg); The above two comparison, the EMS-package cost-effective! At present, EMS, China Post's volumetric basic is 10000, Toll-DPEX, DHL's volumetrics basic is 5000, DPE volumetrics basic is 6000.
Q: I submit the package over the limit of how to do?
A: If the product exceeds the limit, you will be prompted to submit the package, you need to remove some of the goods, sub-submission submission. The current air bag limit weight 2kg, the rest of the logistics methods are limited to 20kg, 30kg range.